We’re sorry, but we are not able to accommodate such requests.

Tropical Nights offers you the option to extend your stay by 1 to 3 days, either before the event or after, depending on the Tropical Nights Adventure you are attending.  Extended Stays include $100.00 additional Complimentary Resort Credit per night per Room or Suite. Visit the AMP UP YOUR EXPERIENCE section on the Packages tab of your specific Adventure to see your choices for extended stay.

We accept all major credit cards.

You will need to select your desired Room/Suite type. In addition, you will need to know whether you plan to pay for your experience in its entirety up front, or if you will be choosing our “pay in installments” option. Finally, you will need your credit card number (with expiration date and card verification number), as well as the name and billing address on the card. You can purchase Experience Upgrades in later transactions after you’ve reserved your Room/Suite. (subject to space and availability)

If you are traveling to Mexico from the United States and are a U.S. Citizen, you will need to have a valid U.S. Passport.

Every Tropical Nights Package includes 4 nights lodging and access to the onsite concerts. All Packages also include access to all of Hard Rock Hotel Riviera Maya’s lavish Features and Amenities, including all-inclusive food and drink at the resort’s 12 restaurants and 10+ bars and lounges. A $400 Complimentary Resort Credit is also included with each Room/Suite Package. This credit is redeemable for Rock Spa® with anchor] treatments, World Class Golf, POSH®  Beauty Salon services, select Offsite Excursions, and more.

All purchases are FINAL. You may transfer a reservation to another name for a fee of $75 until December 18th.

Please email us at info@tropicalnightslive.com. Name changes cost $75 are allowed until December 18th.

There are a variety of options for Upgrading your Tropical Nights experience. When choosing a Room/Suite, you can amp up your accommodations by selecting such features as Ocean Front, Stage Views, and more. These Room/Suite Upgrades must be selected when you first reserve a room, and cannot be changed.

In addition to a variety of Room and Suite types, you can choose to Upgrade Your Experience by adding on VIP Upgrades, Band Experiences, and more to your Packages. These Experience Upgrades can purchased after you book your Package. (subject to space and availability)

All purchases are non-refundable, so “downgrades” are not an option.

Visit the “Packages” section on your specific Tropical Nights adventure page to review Upgraded Room/Suite options and Experience Upgrades.

Yes! Once you book your package you will be given options to purchase Travel Insurance.

Enroll in Automatic Billing, and relax knowing that your future payments will be made automatically.  When you book, we’ll calculate an even monthly payment plan and you’ll choose the day of the month you want your payments to be processed.  It’s that easy! Be sure to see the FAQ on Automatic Billing to get all of your questions answered!

Maximum occupancy is 2 Adults per Room with a King Bed, 3 Adults per Room with two Double Beds, and 5 Adults per Suite.

For a fee, one additional adult may be added to select rooms and to all suites.

DELUXE GOLD ROOM (DOUBLE BEDS ONLY): $1,449

ROCK PLATINUM 2-BEDROOM SUITE: $2,999

ROCK PLATINUM SKY TERRACE 2-BEDROOM SUITE: $3,799

We are sorry, but we are unable to offer this service. All bookings must be completed by the “lead guest.” In addition, if paying in installments, all payments must be made on the original card used for the initial reservation deposit.

Airplane flights to and from Tropical Nights are not included in Room/Suite Packages. Add On options such as Extended Stays, VIP Upgrades,and Band Experiences are not included in Room/Suite Packages.

Select Resort Features & Amenities – such as Special Dining Experiences, Tequila and Wine Tastings, and Wine Upgrades, Offsite Excursions, POSH Beauty Salon, Rock Spa, and World Class Signature Golf – require an extra fee.

Complimentary Resort Credits are accepted for most.

Yes.  Each reservation is made using one name and one credit card.  We call that person the “lead guest.”  Accompanying Adults and Children can be changed/added to a reservation at any time by calling Guest Services at 888.805.8930. Maximum Room/Suite occupancies apply.

Up to two children may be added to Deluxe Gold rooms with Double Beds and all suites. Sorry, but children may not be added to Deluxe Platinum Rooms or Deluxe Gold rooms with King Beds only.

Yes you may. Please contact Guest Services for more information.

Yes, you may. Contact Guest Services at 888.805.8930 and they will add it to your order.

Yes, you may. Contact Guest Services at 888.805.8930 and they will add it to your order.