Frequently Asked Questions About Tropical Nights Riviera Maya
FAQs
Click on the headline for each section to find answers to frequently asked questions. Don’t see your question here? Email us or live chat and we’ll get you the answers you need fast!
Getting There
- Where is Tropical Nights located?
- What airport do I fly into?
- Once I land in Cancun what are my options for ground transportation to the Hard Rock Riviera Maya?
- Is airfare included in my package?
- What are the Terms & Conditions?
- Will I need a U.S. Passport?
The Experience
- Is all of the music on the resort property?
- Can I stay off site and still attend the shows?
- When will the stage schedule and locations of activities be released?
- What are the hours of the music?
- Is there a daily schedule of music set times?
- What activities will be offered in addition to music?
- How hot will it get in the day and how cold will it get at night?
- What happens if it rains?
- Are all of the events at Tropical Nights all ages?
- How can I upgrade my experience? Are there VIP options available?
- What activities are planned outside of the shows at night?
- Am I guaranteed access to all shows in the resort?
Booking Questions
- Can I request a room next to or near my friend or family member?
- Can I extend my trip outside the dates of the event?
- What types of payments are accepted?
- What information will I need to make a reservation?
- What documents do I need for my trip?
- What is included in the price?
- What is not included in the price?
- What is the cancellation policy?
- What is the policy for name changes?
- Can I upgrade/downgrade?
- Do you offer travel insurance?
- How does automatic billing work?
- How do I let someone add me to their reservation?
- What is the maximum number of adults that can share on Room or Suite?
- Can I add a third adult to a regular room or a 5th adult to a suite?
- Can you accept multiple credit card payments at the time of booking?
Automatic Billing
- How does automatic billing (“EZPay”) work?
- What are the advantages of automatic billing?
- What if my balance changes (i.e., I add an experience or upgrade my cabin)?
- Will Tropical Nights remind me before I am charged?
- How many payments will I have and when will they be?
- How does Tropical Nights keep my credit card safe?
- What if my credit card is declined at the time of processing?
- Can multiple people in a Room/Suite do automated billing?
The Resort
- Does the resort provide laundry service?
- Are there ATM’s at the resort?
- Does the resort provide hair dryers?
- Do the room have safes?
- Is there parking at the resort?
- Is there a dress code at the resort?
- How often can I eat?
- Will there be room service available?
- How much money will I need to bring?
- Are pets allowed in the resort?
- Am I guaranteed my requested dining time?
- How can I learn more about the Hard Rock Riviera Maya?
- Are there phones in the Rooms/Suites?
- Is there internet at the Resort?
- Are there TVs in the Rooms/Suites?
- Are there speakers in the Room/Suites?
- Is there a minibar in each Room/Suite?
- Does each Room/Suite have a balcony?
- What package options are available?
Family & Kids
- Should I bring my children to Tropical Nights?
- What kinds of activities are available to children?
- Are there babysitting/childcare options available?
- Are children included in their parents’ packages?
- What if I have more than 2 children?